Our products are made from natural materials and therefore, like nature itself, no two pieces are alike. The photographs on this website are therefore general representations of each product. Actual products may slightly vary in colour, shape and size. Nature is full of knots, burls and beautiful imperfections and we love to incorporate these so that each piece is unique and full of character. Please also note that as every monitor/printer displays different colour tones, the colour of pictures on our website, social media and catalogues cannot be taken as a true colour indication of the product.
All displayed prices include GST. Price does not include shipping. Shipping costs will be calculated at checkout.
Payment in full must be received before orders can be shipped. Forms of online payment accepted are Paypal and Credit Card.
MINIMUM ORDER QUANTITIES (STOCKISTS)
To be approved as a stockist and receive the wholesale price for items, the following minimums apply:
Minimum Initial Orders
To receive the wholesale sale price, a stockist's first order must be for a minimum wholesale total (before shipping) of $1500.
There are no minimums on subsequent orders, however if your annual reorder total is less than $5000, we may need to reconsider the exclusivity bestowed for your area and chat about perhaps supplying other local stores
PRODUCTION LEAD TIME
To keep costs down, we do not hold a large warehouse of premade stock. We hold a small inventory of completed pieces and make orders as they come in. We do however commit to a fast turnaround and all items will be made and shipped within 10 days of your order date. Postage times vary depending on location, but we aim to have your pieces delivered in the shortest time possible. Express shipping can be arrange at a small fee for urgent orders.
Please note that we are currently unable to ship products outside of Australia.
Please note, especially during COVID-related courier shortages, deliveries can be delayed due to circumstances outside our control. Such delays do not constitute a breach of contract and we are unable to offer cancellations or refunds due to delays. The Coast Collection holds no liability for any delays resulting from circumstances beyond our reasonable control or for any losses incurred as a result of said delays.
COURIER DELIVERY, FREE CUSTOMER PICKUP and STOCKIST GO-SEES
The Coast Collection offer four delivery methods for our customer’s convenience:
We have hand-selected a friendly, reliable and trusted national courier network for the safe delivery of your orders. Shipping for all COURIER DELIVERIES is calculated at checkout.
FREE CUSTOMER PICKUP
Local customers are welcome to collect their purchase directly from our Grays Point studio by appointment, free of charge. IMPORTANTLY - As the studio is located in a residential building, we ask that customers contact us directly to make arrangements for a mutually convenient pickup time when selecting this option. We are not open to the public, are not always on-site and are not able to accept walk-ins without an appointment.
FREE DELIVERY IN THE SUTHERLAND SHIRE LGA
Available to both the public and our stockists/trade partners, free delivery is available within the Sutherland Shire area, due to its close proximity to our studio.
Available exclusively to our approved stockists, this option is where Julie herself will personally deliver the items to your store* for a flat fee (usually less than 50% of the courier delivery), if the store manager/buyer books Julie in for a committed 20 minute sit-down for Julie to demonstrate samples of new products, get to understand the stockist’s needs and any feedback/ideas the stockist may have that will help us serve them further. The best bit – Julie brings coffee and nibbles! * Please note that due to driving distances, this option is currently only available in NSW, VIC and Southern QLD. For non-metro stores, Julie has a range of dates on which she is available to travel regionally, which can be arranged by contacting her directly. Contact us to arrange a Stockist Go-See.
The Coast Collection personally inspects all orders prior to despatch to ensure product leaves our studio in an immaculate condition. Please check all products immediately upon arrival of your order and in the unfortunate event of a product arriving damaged, please notify The Coast Collection within 7 days of receiving your goods in order for us to resolve the situation for you as quickly as possible. Please provide photographs of both the damaged product and the state the outer packaging arrived in. Please keep any broken parts and all original cartons so that we may follow up with the courier and make improvements to prevent future reoccurences.
RETURNS / REFUNDS
The most important message here is – you are important to us and we will always work with you to make sure you are happy. For the legal stuff – please read on. Only faulty or damaged product may be returned. We do not except exchanges for change of mind purchases. Please check all goods carefully upon arrival as returns will only be considered within 7 days of receiving your goods. Please contact Julie at The Coast Collection to resolve the problem and have a friendly chat through your options. Options may include replacement or repair of a product, and in some specific cases a refund may be considered. All items must be returned in original, undamaged packaging. Please photograph the product before you post it so that If damage is incurred by your courier in the return process, there is proper documentation. Please note that Coast Collection does not offer returns/refunds on change of mind purchases.